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Terms of Use

This page (together with the documents referred to on it) explains the terms of use on which you may make use of our website (our “Site”).

Please read these terms of use carefully before using the Site. By using our Site, you accept these terms of use, and you agree to abide by them at all times. If you do not accept them, please do not use our Site.

Information About Us

The Site is operated by Woodlands Food Services Ltd (“We” or “Us”). We are a limited company registered in England and Wales under company number 10394902 and have our registered office at International House, 6 South Molton St, London W1K 5QF.

Description of Site

We provide tasty & healthy freeze-dried fruit snacks in a variety of flavours that you may purchase through the Site. You may use the Site for your personal use or for internal business purpose in the organisation that you represent. You may connect to the Site using any Internet browser supported by the Site. You are responsible for obtaining access to the Internet and the equipment necessary to use the Site.

Acceptance of terms

By using this Site, you confirm that you accept these terms of use and will comply with them. If you do not agree to these terms, you must not use this Site. We may amend these terms from time to time. Every time you wish to use this Site, please check these terms to ensure you understand the terms that apply at that time. 

By accessing our Site, you confirm that you are over 18 years of age.

Ordering goods

By placing an order on our Site, you are making a binding offer to purchase goods from us. Once your order has been placed, we will acknowledge it by email. This acknowledgement does not constitute an acceptance of your order. Your order will only be considered accepted once you send you an email confirmation of your order. At this point, a binding contract shall be formed between us based on the terms and conditions herein. On occasions, we may need to reject your order. This usually happens where:

  • The goods are unavailable

  • We cannot authorise your payment

  • You are not allowed to buy the goods from us

  • We are not allowed to sell the goods to you

  • You have ordered too many goods

  • There has been a mistake on the pricing or description of the goods

The above list is not exhaustive, and we reserve the right to reject your order when there is a reasonable justification for us to do so.

Right to cancel

You have the right to cancel your order within 14 days of delivery without giving any reason. To cancel your order, you must inform us by email using the contact details in this document before the expiry of the 14-day cancellation period. Upon cancellation you must return the goods to us unopened at your own expense and within 14 days of your cancellation email. Once the goods have been returned, we will refund the full amount paid (including costs of delivering the goods to you) less any reasonable deduction resulting from your handling or use of the goods.


We accept the following payment methods Via Stripe

  • VISA

  • Mastercard

  • Amex

We also accept payments by

  • Paypal

We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:

  • Verified by Visa; or

  • Mastercard®SecureCodeTM

The price of the goods:

  • is in pounds sterling (£)(GBP);

  • includes VAT at the applicable rate;

  • includes the cost of delivery within mainland United Kingdom

  • does not include the cost of delivery outside of mainland United Kingdom.

The cost of delivery outside of the United Kingdom is calculated during checkout and will be displayed to you prior to completion of your order.


Any goods which you purchase from us through the Site will be delivered to you by courier or postal service. We will confirm to you by email when the goods have been despatched with an estimate of delivery date. Time is not of the essence in connection with any goods that you purchase from. us. We may offer expedited delivery services in connection with some goods and such offers will be visible on the Site where available.

Consumer Rights Act 2015

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

  • are of satisfactory quality;

  • are fit for purpose; and

  • match the description, sample or model.

We must provide you with goods that comply with your legal rights.

The packaging of the goods may be different from that shown on the site.

Any goods sold:

  • at discount prices;

  • as remnants; or

  • as substandard,

will be identified and sold as seen. Any such goods will be fit for their stated purpose.

If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:

  • we will let you know if we intend to do this but this may not always be possible; and

  • you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

Faulty goods

Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out above. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

Nothing in this contract affects statutory rights. You may also have other rights in law.

Please contact us using the contact details at the top of this page, if you believe your goods are faulty.

Limitation of liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

losses that:

  • were not foreseeable to you and us when the contract was formed; or

  • that were not caused by any breach on our part;

In any event, other than liability that cannot be excluded by law, our total liability to you shall be limited to the amount that you pay us for the purchase of goods. All other liability is hereby excluded to the extent permitted by law.

Availability of our Site

Although we aim to always keep our Site available, we do not guarantee that our Site, or any content on it, will always be available or that access to it will be uninterrupted. We will not be liable to you if, for any reason, you are unable to access our Site or any of its content.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright, database rights and other laws and treaties around the world. All such rights are reserved, and no rights are granted to you except for those expressly granted in these terms.

[insert names], and the names of individual services advertised on the Site are trademarks of Us. You agree not to display or use, in any manner, our trademarks, without our prior written permission. 


The content on our Site is provided for general information only. Furthermore, we do not warrant or represent that the content on our Site is accurate, complete or up to date.

In the circumstances, we do not accept any responsibility for, and all liability is excluded in relation to, any loss which may arise from reliance on information or materials published on our Site.


Links to other websites

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or of any information you may obtain from them. We have no control over the contents of such websites or resources.

Viruses, Hacking and Other Offences

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. In the event of such a breach, your right to use our Site will cease immediately.

Governing Law and Jurisdiction

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Contact Us

Please email us at to contact us about any issues.

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